The 6 Surprising Superpowers of a Chatbot Consultant
If you read our last blog about how to build trust with a chatbot, you might be feeling a little overwhelmed by all the things your chatbot needs to do to be as useful as possible for your investment.
It seems like a whole lot of work up front and plenty of complicated programming that your team may not have the time or expertise for. So how do you get the benefits of a chatbot without having to start a whole new department and hire in-house programmers?
Summon a Superhero!
You send out the signal to summon a superhero, errmm… that is, have a chat with a chatbot consultant. Here are 6 superpowers that a chatbot consultant will bring to the table for your project.
- Teamwork
Hiring a consultant is basically like adding an entire team of developers, communications staff, project managers and designers to your team. But, you don’t have to do the interviewing, training or hiring, and you don’t have to come up with the budget for a whole team.
Teamwork doesn’t just apply to us, though. When you sign on to work with a chatbot consultant, you build a collaborative relationship, merging your team and ours to reach your business goals.
Together, we make a dream team. You know your customers, your products, and your systems. You know how to answer their questions and get them into your traditional sales funnel. We know how to adapt your knowledge and information in unique ways through conversational AI chatbots.
2. Agility
We have a proven agile project management system that is the fastest way to implement your chatbot solution. An agile project management style allows for more flexibility, customization, and creative out-of-the-box solutions. Agile projects have fewer limitations than traditional project management styles and openly allow for changes that make the end product better.
Agile methods mean that we are ready and expect change when it happens. By prioritizing this it also means that we value working prototypes over extensive specifications and product planning. We’ve been in this game for long enough to know that these agile methods get you the best final product in the shortest amount of time and with the least headaches.
3. Adaptability
Our proven process has eight specific steps within a chatbot project. While the process might seem rigid, it is incredibly adaptable because each step is customized to your business. Every industry has its own standards and KPIs. We have a diverse team of experts with experience in many industries, meaning we can draw on our talent pool to adapt to any industry and use case.
Our established network of consultants and developers also means we save time on the procurement stage of your project. The timelines are slashed because we know how important it is to get an MVP (minimum viable product) working as soon as possible in order to make progress and show real results.
4. Passion
We are passionate about helping businesses find ways to embrace automation, operate more efficiently and build better relationships with their customers. Our prior project experience has shown us how valuable chatbots have been to each of our past clients, and that brings us great pride and joy.
We nerd-out a little bit when it comes to chatbots and business technology. We keep up-to-date on the latest in automation and industry-transforming AI, so that we can continue to create unbelievable chatbot solutions that solve real problems. We genuinely love our cutting edge jobs and bring that spirit to our customer relationships.
5. Growth Mindset
Every project is a learning experience, and so is every chatbot. We know that it’s essential to review the interactions between customers and chatbots and use that feedback to adapt and adjust, just like our conversational AI technology does. We take this same approach in our work. We’re always looking for ways that we can better help our clients. Often this results in novel technology applications that you reap the benefits of.
As a team we are collaborative, humble and always looking to improve. When you hire us as a team you’ll find we’re easy to work with, open to trying new things and we take feedback well. You interact with the lead chatbot consultant and she takes care of the project management required of her team.
In addition, the project doesn’t end when we launch your chatbot. We’re coming back to you later to find out how things are going, what could be improved, and what results you’re getting. We want to ensure that any continued support you need for analytics or performance monitoring are in place before we part ways. You don’t have to worry about forgetting anything.
6. Vision
You cast a vision for your company’s future using a chatbot and we take that view and turn it into actionable steps. Our agile also allows us the fluidity to move between long term vision and short-term goals. It’s the combination of these perspectives that turn your business goals into a project roadmap.
Our roadmap has clearly defined roles for each part of the team, so you know exactly what we’ll be doing and exactly what we need from you at each stage of your project. That way there are no surprises along the way and you can plan accordingly.
Chatbot Consultants Are Undercover Superheroes for You
Our real superpower is to be your secret weapon to digital transformation via chatbots. We work collaboratively with you to ensure the use case is correct, the bot delivers real results and you look like the rockstar you are for spearheading this successful high-tech project.
Want to know more about how we work? You can visit our website, which details the exact process we use to implement your high-quality chatbot as quickly as possible.
